Return and Cancellation Policy

Effective Date: 18-06-2023

Thank you for shopping at Dreamour Design. We want to ensure your complete satisfaction with our architectural services and products. Please carefully read and understand our Return and Cancellation Policy before making a purchase. By placing an order on our website, you agree to abide by the terms and conditions outlined below.

  1. Returns and Refunds for Architectural Services:

1.1 Initial Consultation and Design Phase:

  • The fees paid for the initial consultation and design phase are non-refundable.
  • In the event of cancellation during the initial consultation and design phase, a partial refund may be provided based on the work completed.

1.2 Architectural Plans and Drawings:

  • Due to the nature of our architectural plans and drawings being personalized and customized to your specific requirements, we do not accept returns or provide refunds once the plans have been delivered.
  • We encourage you to carefully review and provide feedback during the design phase to ensure the plans meet your expectations.
  1. Returns and Refunds for Products:

2.1 Standard Products:

  • If you are not satisfied with a standard product purchased from Dreamour Design, you may return it within 7 days of delivery for a full refund, excluding shipping charges.
  • The product must be returned in its original condition, unused, and with all original packaging and tags intact.
  • Dreamour Design reserves the right to refuse returns if the product is not in its original condition or if the return period has expired.

2.2 Customized or Made-to-Order Products:

  • Customized or made-to-order products are not eligible for returns or refunds unless they arrive damaged or defective.
  • If you receive a customised or made-to-order product in a damaged or defective condition, please contact our customer support within 7 days of delivery to initiate a return or exchange.
  1. Cancellations:

3.1 Cancellation of Architectural Services:

  • If you wish to cancel architectural services before the delivery of final plans, please contact our customer support as soon as possible.
  • A partial refund may be provided based on the work completed up to the cancellation date.

3.2 Cancellation of Product Orders:

  • If you need to cancel a product order, please contact our customer support within 6 hours of placing the order.
  • Once the product has been shipped, the cancellation request cannot be guaranteed, and you may need to follow the return process mentioned in Section 2.
  1. Return and Cancellation Process:

4.1 To initiate a return or cancellation, please contact our customer support via contact information provided on the website.

4.2 Provide relevant order details, including order number, product name (if applicable), and reason for return or cancellation.

4.3 Our customer support team will guide you through the return or cancellation process and provide instructions for returning the product (if applicable) or arranging the refund.

Please note that Dreamour Design reserves the right to amend or modify this Return and Cancellation Policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

If you have any questions or concerns regarding our Return and Cancellation Policy, please contact our customer support for assistance. We are here to help you.

Thank you for choosing Dreamour Design!